Despatch
Our standard delivery service is 3-5 working days dependent on stock availability.
All of our products are delivered by courier between 8.30am and 5.30pm to an address of your choice. Please ensure someone is available to sign for the goods, as they cannot be left without an authorised signature.
From the delivery paperwork you will be able to identify and check the items you have ordered. It is vital that any discrepancies are raised immediately.
In the event of goods being received damaged we will replace them, but only if the damage is recorded on the courier's paperwork, or the damage is reported within 24 hours.
Back orders
In the event that a chosen product is out of stock you will be notified immediately. You may cancel your order at this point, or the product can be placed on back order for delivery in the future.
We will make every effort to deliver orders within the delivery option requested at the time the order was placed. However we cannot guarantee this and we will not accept responsibility if an order is delivered outside this time.
Returns
All returns must be agreed with our customer services department in advance, otherwise we regret that they will not be accepted.
Surplus or incorrectly ordered items are likely to be subject to a re-stocking charge from the original supplier, so please take the utmost care when ordering.
Because all of our deliveries are supplied by courier, claims for shortages cannot be accepted unless notified immediately on delivery.
As you will be responsible for any returned goods until they reach us, we do advise the use of recorded delivery to help you claim should the package be lost or damaged in transit. If an item is returned because it is faulty, we will fund the cost of the carriage.
This policy does not affect your statutory rights.
